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Building Products and ebuild Present the First Annual Vanguard Best of the Web Awards
- By Sharon O'Malley
Continued from page 4
Category: BEST INSTALLATION SUPPORT
The judges wanted to be able to find contact information--e-mail, telephone, and address--at a glance. Online answers to frequently asked questions can save a pro time, they agreed, but all appreciated having the option to dial a live operator for real-time telephone help.
Best in Class
• Thermador
Thermador's Web site stands head and shoulders above the other applicants when it comes to Best Installation Support. The site contains complete contact information in one place. FAQs include technical and consumer questions--by product category. And one judge was 'wowed' to discover that the Professional series line has its own 800 number.
Thermador FAQ
Honorable Mention
• Bosch Home Appliances' Green Resource Center
• Crown Heritage Stairs
• Hilti
• Integrity Windows and Doors
• Jeld-Wen
• MTI Whirlpools
