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Brand Use Study for REFRIGERATORS

Survey Years:
Quality Rating
Awareness & Use
About the Study
REFRIGERATORS-2006-Quality Rating

Quality Rating

How do you rate the QUALITY of each brand you are familiar with?

Census Region
TotalNortheastMidwestSouthWest
Sub-Zero4.54.44.54.64.4
Viking4.34.24.34.54.1
GE Appliances4.14.34.14.04.0
Kenmore (Sears)4.14.14.14.14.0
KitchenAid4.13.94.04.14.1
Thermador4.14.24.04.33.7
Jenn-Air3.93.73.94.04.0
Maytag3.94.03.83.93.8
U-Line3.94.23.93.83.8
Whirlpool3.93.73.94.04.0
Frigidaire3.84.03.93.83.7
Amana3.73.44.03.53.5
LG3.73.84.03.63.4
Scotsman3.52.83.83.73.0
Electrolux3.43.03.83.33.3
Samsung3.43.13.73.3
Hotpoint3.33.03.73.42.9
Tappan3.33.33.43.42.8
Haier3.24.03.73.12.7
Magic Chef3.23.03.53.22.8
Caloric/Modern Maid2.92.52.93.12.9
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
Sub-Zero3.64.74.54.5
Viking3.74.14.34.4
GE Appliances4.04.04.14.1
Kenmore (Sears)4.34.24.14.0
KitchenAid4.34.13.94.2
Thermador3.53.74.24.2
Jenn-Air3.83.83.84.1
Maytag3.83.73.84.0
U-Line3.03.53.44.1
Whirlpool4.04.23.93.9
Frigidaire4.04.03.83.8
Amana4.03.73.73.6
LG2.04.03.73.8
Scotsman3.52.03.63.6
Electrolux4.03.03.63.3
Samsung3.32.83.33.7
Hotpoint3.83.43.53.2
Tappan3.03.23.13.4
Haier3.03.73.62.9
Magic Chef2.73.23.33.3
Caloric/Modern Maid3.02.72.93.0
Units Built
1-45-4950+
Sub-Zero4.54.44.7
Viking4.34.14.8
GE Appliances4.14.14.0
Kenmore (Sears)4.14.13.8
KitchenAid4.04.14.1
Thermador4.13.94.4
Jenn-Air3.83.94.1
Maytag4.03.74.0
U-Line3.93.84.3
Whirlpool4.03.94.0
Frigidaire3.93.93.5
Amana3.73.73.5
LG4.13.34.0
Scotsman3.63.24.0
Electrolux3.43.43.5
Samsung3.33.43.6
Hotpoint3.53.33.1
Tappan3.33.33.1
Haier3.43.13.3
Magic Chef3.33.23.3
Caloric/Modern Maid3.13.02.4
REFRIGERATORS-2006-Brand Familiarity
Select Detail Statistics:

Brand Familiarity

Which brands have you HEARD OF?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders (multiple answers)341.044.097.0122.077.0
GE Appliances88.0%98.0%82.0%89.0%88.0%
Kenmore (Sears)83.0%84.0%79.0%88.0%79.0%
Frigidaire80.0%84.0%78.0%80.0%81.0%
Whirlpool80.0%80.0%78.0%81.0%79.0%
Amana79.0%80.0%78.0%77.0%86.0%
Sub-Zero77.0%91.0%73.0%73.0%82.0%
KitchenAid76.0%70.0%74.0%77.0%81.0%
Maytag71.0%68.0%68.0%73.0%75.0%
Jenn-Air70.0%64.0%70.0%71.0%69.0%
Hotpoint68.0%66.0%62.0%71.0%70.0%
Viking63.0%75.0%59.0%63.0%62.0%
Magic Chef57.0%55.0%57.0%58.0%60.0%
Thermador55.0%64.0%42.0%61.0%58.0%
Tappan50.0%59.0%42.0%50.0%56.0%
Samsung39.0%34.0%38.0%39.0%43.0%
LG38.0%50.0%29.0%37.0%43.0%
Electrolux33.0%36.0%27.0%36.0%36.0%
U-Line30.0%27.0%28.0%28.0%36.0%
Scotsman26.0%34.0%19.0%30.0%23.0%
Caloric/Modern Maid25.0%36.0%21.0%21.0%31.0%
Haier21.0%27.0%15.0%20.0%23.0%
none of these0.0%0.0%1.0%0.0%0.0%
indicated at least one96.0%98.0%96.0%98.0%95.0%
no answer3.0%2.0%3.0%2.0%5.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders (multiple answers)13.056.0104.0160.0
GE Appliances100.0%79.0%91.0%88.0
Kenmore (Sears)85.0%77.0%86.0%83.0
Frigidaire100.0%66.0%88.0%78.0
Whirlpool85.0%79.0%88.0%74.0
Amana85.0%64.0%88.0%80.0
Sub-Zero77.0%61.0%75.0%85.0
KitchenAid69.0%70.0%77.0%79.0
Maytag77.0%61.0%81.0%69.0
Jenn-Air69.0%57.0%75.0%70.0
Hotpoint62.0%59.0%74.0%68.0
Viking54.0%39.0%63.0%73.0
Magic Chef54.0%52.0%61.0%58.0
Thermador46.0%36.0%52.0%66.0
Tappan62.0%45.0%54.0%49.0
Samsung46.0%30.0%43.0%38.0
LG38.0%20.0%45.0%38.0
Electrolux46.0%25.0%38.0%33.0
U-Line23.0%18.0%23.0%39.0
Scotsman23.0%18.0%23.0%31.0
Caloric/Modern Maid15.0%13.0%33.0%27.0
Haier31.0%13.0%22.0%22.0
none of these0.0%0.0%1.0%0.0
indicated at least one100.0%95.0%95.0%98.0
no answer0.0%5.0%4.0%3.0
Units Built
1-45-4950+
base: BUILDER builders (multiple answers)125.0153.061.0
GE Appliances90.0%87.0%89.0%
Kenmore (Sears)86.0%82.0%79.0%
Frigidaire84.0%77.0%80.0%
Whirlpool80.0%81.0%75.0%
Amana88.0%74.0%77.0%
Sub-Zero80.0%75.0%79.0%
KitchenAid80.0%75.0%72.0%
Maytag76.0%69.0%69.0%
Jenn-Air71.0%69.0%69.0%
Hotpoint73.0%70.0%52.0%
Viking66.0%63.0%61.0%
Magic Chef58.0%59.0%54.0%
Thermador61.0%56.0%44.0%
Tappan58.0%49.0%39.0%
Samsung38.0%39.0%41.0%
LG36.0%37.0%43.0%
Electrolux37.0%33.0%28.0%
U-Line31.0%33.0%20.0%
Scotsman30.0%27.0%16.0%
Caloric/Modern Maid30.0%25.0%18.0%
Haier19.0%24.0%15.0%
none of these0.0%1.0%0.0%
indicated at least one98.0%95.0%97.0%
no answer2.0%4.0%3.0%

Bases for Quality Rating

What are the BASES FOR QUALITY RATING?

Census Region
TotalNortheastMidwestSouthWest
GE Appliances215.033.059.079.044.0
Kenmore (Sears)152.015.046.056.035.0
Whirlpool146.014.044.062.026.0
Sub-Zero141.022.043.042.034.0
KitchenAid135.012.042.049.032.0
Frigidaire133.015.043.044.031.0
Amana118.011.036.040.031.0
Jenn-Air110.013.032.039.026.0
Maytag104.06.037.038.023.0
Viking101.019.028.035.019.0
Hotpoint86.05.025.039.017.0
Thermador78.011.019.030.018.0
Magic Chef63.03.024.024.012.0
U-Line54.05.017.019.013.0
Tappan50.06.017.016.011.0
LG39.04.013.014.08.0
Samsung39.00.014.015.010.0
Electrolux35.02.010.015.08.0
Scotsman31.04.08.014.05.0
Caloric/Modern Maid25.02.07.08.08.0
Haier23.01.07.08.07.0
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
GE Appliances8.036.066.0101.0
Kenmore (Sears)7.029.044.070.0
Whirlpool7.030.048.058.0
Sub-Zero5.017.032.086.0
KitchenAid4.023.036.071.0
Frigidaire7.023.045.055.0
Amana7.019.038.052.0
Jenn-Air5.012.032.059.0
Maytag6.019.036.042.0
Viking3.07.023.067.0
Hotpoint4.017.028.035.0
Thermador4.06.019.048.0
Magic Chef3.011.022.026.0
U-Line2.04.09.039.0
Tappan3.09.014.023.0
LG1.06.016.015.0
Samsung4.04.014.017.0
Electrolux4.03.09.019.0
Scotsman2.01.07.020.0
Caloric/Modern Maid1.03.07.014.0
Haier2.03.07.011.0
Units Built
1-45-4950+
GE Appliances74.097.043.0
Kenmore (Sears)50.074.028.0
Whirlpool43.074.028.0
Sub-Zero57.058.026.0
KitchenAid49.065.021.0
Frigidaire47.060.026.0
Amana43.049.026.0
Jenn-Air36.049.025.0
Maytag40.042.022.0
Viking29.051.021.0
Hotpoint34.037.015.0
Thermador27.038.013.0
Magic Chef23.026.014.0
U-Line19.028.07.0
Tappan18.023.09.0
LG11.018.010.0
Samsung11.020.08.0
Electrolux17.012.06.0
Scotsman14.014.03.0
Caloric/Modern Maid11.09.05.0
Haier7.012.04.0

Brands Used the Most

Which brand(s) does your firm USE THE MOST?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders (multiple answers)341.044.097.0122.077.0
GE Appliances35.0%50.0%30.0%40.0%26.0%
did not indicate used most27.0%27.0%25.0%27.0%31.0%
Kenmore (Sears)16.0%11.0%15.0%23.0%9.0%
Whirlpool14.0%11.0%12.0%16.0%12.0%
KitchenAid12.0%9.0%11.0%12.0%13.0%
Sub-Zero11.0%25.0%14.0%5.0%8.0%
Frigidaire9.0%11.0%10.0%8.0%9.0%
Maytag9.0%9.0%10.0%8.0%6.0%
Amana6.0%5.0%8.0%5.0%4.0%
Jenn-Air6.0%7.0%4.0%7.0%5.0%
Viking6.0%23.0%3.0%4.0%3.0%
Hotpoint4.0%2.0%5.0%4.0%1.0%
none of these3.0%5.0%4.0%2.0%3.0%
Thermador3.0%9.0%2.0%3.0%0.0%
U-Line3.0%7.0%3.0%2.0%0.0%
Samsung2.0%2.0%2.0%1.0%3.0%
Electrolux1.0%2.0%0.0%1.0%0.0%
LG1.0%0.0%1.0%0.0%1.0%
Magic Chef1.0%2.0%1.0%1.0%0.0%
Scotsman1.0%5.0%0.0%1.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%0.0%0.0%
Haier0.0%0.0%0.0%0.0%0.0%
Tappan0.0%0.0%0.0%0.0%0.0%
indicated at least one68.0%68.0%70.0%70.0%61.0%
no answer2.0%0.0%1.0%1.0%5.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders (multiple answers)13.056.0104.0160.0
GE Appliances31.0%36.0%38.0%33.0
did not indicate used most38.0%20.0%27.0%30.0
Kenmore (Sears)23.0%32.0%15.0%10.0
Whirlpool0.0%21.0%12.0%13.0
KitchenAid15.0%13.0%12.0%11.0
Sub-Zero0.0%11.0%6.0%15.0
Frigidaire23.0%16.0%10.0%5.0
Maytag15.0%9.0%11.0%6.0
Amana15.0%5.0%9.0%3.0
Jenn-Air8.0%4.0%6.0%6.0
Viking0.0%2.0%3.0%9.0
Hotpoint8.0%4.0%5.0%2.0
none of these8.0%5.0%5.0%1.0
Thermador0.0%0.0%2.0%5.0
U-Line0.0%2.0%0.0%5.0
Samsung8.0%0.0%2.0%1.0
Electrolux0.0%0.0%1.0%0.0
LG0.0%0.0%1.0%1.0
Magic Chef0.0%0.0%1.0%1.0
Scotsman0.0%0.0%0.0%1.0
Caloric/Modern Maid0.0%0.0%0.0%0.0
Haier0.0%0.0%0.0%0.0
Tappan0.0%0.0%0.0%0.0
indicated at least one54.0%75.0%66.0%66.0
no answer0.0%0.0%2.0%3.0
Units Built
1-45-4950+
base: BUILDER builders (multiple answers)125.0153.061.0
GE Appliances28.0%35.0%49.0%
did not indicate used most33.0%27.0%18.0%
Kenmore (Sears)14.0%21.0%10.0%
Whirlpool6.0%16.0%23.0%
KitchenAid9.0%15.0%10.0%
Sub-Zero17.0%8.0%5.0%
Frigidaire6.0%14.0%5.0%
Maytag6.0%8.0%16.0%
Amana4.0%8.0%3.0%
Jenn-Air4.0%7.0%8.0%
Viking4.0%8.0%5.0%
Hotpoint4.0%3.0%5.0%
none of these4.0%3.0%2.0%
Thermador2.0%5.0%2.0%
U-Line3.0%3.0%0.0%
Samsung2.0%1.0%2.0%
Electrolux1.0%1.0%0.0%
LG1.0%1.0%0.0%
Magic Chef1.0%1.0%0.0%
Scotsman2.0%1.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%
Haier0.0%0.0%0.0%
Tappan0.0%0.0%0.0%
indicated at least one62.0%67.0%79.0%
no answer1.0%3.0%2.0%

Brands Used in Past 2 Years

Which brands has your firm USED IN THE PAST 2 YEARS in the homes you've built (including brands you subcontracted with others to install)?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders (multiple answers)341.044.097.0122.077.0
GE Appliances64.0%80.0%60.0%68.0%52.0%
Whirlpool35.0%32.0%35.0%41.0%27.0%
Kenmore (Sears)33.0%30.0%33.0%38.0%26.0%
Sub-Zero33.0%52.0%35.0%23.0%36.0%
KitchenAid30.0%27.0%28.0%31.0%30.0%
Frigidaire29.0%32.0%30.0%27.0%29.0%
Amana20.0%16.0%29.0%14.0%22.0%
Jenn-Air20.0%20.0%16.0%20.0%21.0%
Maytag19.0%14.0%23.0%19.0%18.0%
Viking16.0%39.0%12.0%12.0%16.0%
Hotpoint12.0%9.0%14.0%15.0%6.0%
Thermador11.0%20.0%6.0%11.0%10.0%
U-Line9.0%11.0%8.0%9.0%8.0%
did not indicate past use5.0%2.0%4.0%7.0%5.0%
Magic Chef5.0%2.0%4.0%7.0%5.0%
Electrolux4.0%2.0%2.0%6.0%4.0%
Samsung4.0%5.0%3.0%4.0%5.0%
Scotsman4.0%7.0%2.0%5.0%1.0%
Haier3.0%2.0%2.0%3.0%3.0%
Tappan3.0%7.0%2.0%2.0%4.0%
LG2.0%5.0%3.0%1.0%3.0%
none of these2.0%2.0%3.0%0.0%3.0%
Caloric/Modern Maid1.0%0.0%1.0%1.0%3.0%
indicated at least one91.0%93.0%92.0%91.0%87.0%
no answer3.0%2.0%1.0%2.0%5.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders (multiple answers)13.056.0104.0160.0
GE Appliances54.0%64.0%65.0%62.0
Whirlpool46.0%45.0%38.0%29.0
Kenmore (Sears)54.0%39.0%34.0%28.0
Sub-Zero15.0%23.0%20.0%48.0
KitchenAid15.0%27.0%26.0%34.0
Frigidaire46.0%32.0%35.0%22.0
Amana38.0%16.0%25.0%18.0
Jenn-Air15.0%13.0%18.0%23.0
Maytag31.0%23.0%18.0%17.0
Viking0.0%4.0%10.0%27.0
Hotpoint23.0%16.0%16.0%6.0
Thermador0.0%2.0%6.0%19.0
U-Line0.0%2.0%2.0%17.0
did not indicate past use15.0%7.0%5.0%4.0
Magic Chef15.0%5.0%6.0%3.0
Electrolux23.0%0.0%5.0%3.0
Samsung15.0%0.0%5.0%4.0
Scotsman8.0%0.0%1.0%6.0
Haier15.0%2.0%2.0%3.0
Tappan0.0%0.0%5.0%3.0
LG0.0%2.0%4.0%2.0
none of these8.0%2.0%3.0%1.0
Caloric/Modern Maid0.0%0.0%3.0%1.0
indicated at least one77.0%88.0%89.0%93.0
no answer0.0%4.0%3.0%3.0
Units Built
1-45-4950+
base: BUILDER builders (multiple answers)125.0153.061.0
GE Appliances60.0%64.0%70.0%
Whirlpool26.0%41.0%39.0%
Kenmore (Sears)27.0%40.0%26.0%
Sub-Zero38.0%32.0%26.0%
KitchenAid26.0%35.0%26.0%
Frigidaire29.0%31.0%23.0%
Amana21.0%19.0%23.0%
Jenn-Air14.0%24.0%21.0%
Maytag21.0%16.0%25.0%
Viking10.0%20.0%21.0%
Hotpoint14.0%12.0%10.0%
Thermador6.0%14.0%13.0%
U-Line8.0%12.0%3.0%
did not indicate past use4.0%6.0%5.0%
Magic Chef5.0%7.0%2.0%
Electrolux6.0%3.0%3.0%
Samsung3.0%5.0%3.0%
Scotsman5.0%4.0%0.0%
Haier2.0%3.0%2.0%
Tappan0.0%5.0%5.0%
LG2.0%4.0%0.0%
none of these2.0%2.0%0.0%
Caloric/Modern Maid2.0%1.0%0.0%
indicated at least one92.0%89.0%92.0%
no answer2.0%3.0%3.0%
Purpose

The findings cited in this report are based on a survey sponsored by Hanley-Wood, LLC, on behalf of their publication, BUILDER.

The purpose of this research project was to provide the editors and advertisers with a profile of the brands used by builders in the BUILDER audience. Specific areas of inquiry included:

  • The number and average sale price of residential units built by respondents' firms in 2004.
  • Respondents' familiarity with, use of, and opinions about brands in 69 product categories.
  • The one brand within each category respondents feel is best at communicating with them.
Method

The survey sample of 6,250 was selected in systematic fashion by Palm Coast Data, Inc., and Readex from BUILDER's domestic, qualified "builder" circulation of approximately 125,000 recipients at the time of sample selection.

Five versions of an 8-page questionnaire were designed jointly by BUILDER and Readex. Each version contained two questions common to all versions, with the remaining brand-specific questions unique to each.

Data was collected via mail survey from October 18 to December 11, 2000. To ensure the value of this brand use data to manufacturers, the findings cited in this report are based on the 2,247 respondents who indicated their firms built residential units in 2000 (36% of the survey sample).

The margin of error for percentages based on all 2,247 usable responses is ±2.0% at the 95% confidence level. The margin of error for percentages based on smaller sample sizes—census regions, for example— will be larger.