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Brand Use Study for REFRIGERATORS

Survey Years:
Quality Rating
Awareness & Use
About the Study
REFRIGERATORS-2001-Quality Rating

Quality Rating

How do you rate the QUALITY of each brand you are familiar with?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders
Sub-Zero4.44.6*4.54.44.3
Maytag4.34.3*4.34.44.0*
Jenn-Air4.24.1*4.1*4.53.9*
KitchenAid4.14.2*4.14.14.0
GE Appliances4.03.94.04.23.9
Whirlpool4.03.9*4.04.14.1
Amana3.93.8*3.93.94.0*
Kenmore (Sears)3.93.6*3.94.04.0
Frigidaire3.74.0*3.63.73.7*
U-Line3.74.0*3.0*3.9*3.7*
Hotpoint3.63.8*3.3*3.63.6*
Magic Chef3.63.8*3.5*3.53.6*
Scotsman3.64.5*3.3*3.6*3.6*
Tappan3.53.7*3.3*3.6*3.4*
Admiral3.43.0*3.3*3.4*3.6*
Caloric/Modern Maid3.43.8*3.4*3.5*3.1*
Traulsen3.4*2.5*3.9*3.2*
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders
Sub-Zero4.5*4.34.54.4
Maytag4.2*4.54.34.1
Jenn-Air4.1*4.64.04.0
KitchenAid4.0*4.24.14.0
GE Appliances4.3*4.04.13.9
Whirlpool4.1*4.14.23.7
Amana4.1*3.93.94.0
Kenmore (Sears)4.0*4.03.83.8
Frigidaire3.8*3.63.93.6
U-Line3.7*3.5*3.8*3.7
Hotpoint3.4*3.73.7*3.2
Magic Chef3.7*3.6*3.8*3.2
Scotsman4.0*3.5*3.6*3.5
Tappan3.4*3.5*3.6*3.4
Admiral3.6*3.5*3.4*3.1
Caloric/Modern Maid3.3*3.6*3.1*3.5
Traulsen3.0*3.0*4.0*3.6
Units Built
1-45-4950+
base: BUILDER builders
Sub-Zero4.44.44.4*
Maytag4.34.34.4*
Jenn-Air4.24.14.6*
KitchenAid4.14.04.4*
GE Appliances4.04.04.1
Whirlpool4.14.04.1*
Amana4.03.93.6*
Kenmore (Sears)3.93.94.1*
Frigidaire3.93.63.5*
U-Line3.7*3.6*3.8*
Hotpoint3.83.53.3*
Magic Chef3.7*3.43.6*
Scotsman3.3*3.8*3.7*
Tappan3.5*3.3*3.7*
Admiral3.4*3.4*3.3*
Caloric/Modern Maid3.6*3.0*4.0*
Traulsen3.8*3.1*
REFRIGERATORS-2001-Brand Best at Communicating with Builders
Select Detail Statistics:

Brand Best at Communicating with Builders

Considering ads, mailings, personal visits, etc., which one brand is BEST AT COMMUNICATING with you?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders431.070.0112.0160.089.0
GE Appliances20.0%21.0%21.0%22.0%15.0%
Kenmore (Sears)6.0%6.0%6.0%6.0%7.0%
Whirlpool6.0%3.0%9.0%6.0%8.0%
Maytag4.0%0.0%4.0%6.0%4.0%
Sub-Zero4.0%7.0%1.0%4.0%7.0%
Amana2.0%3.0%4.0%0.0%2.0%
Frigidaire2.0%1.0%1.0%3.0%1.0%
KitchenAid2.0%1.0%4.0%1.0%3.0%
Hotpoint1.0%1.0%0.0%1.0%1.0%
Jenn-Air1.0%3.0%1.0%1.0%1.0%
Admiral0.0%0.0%1.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%0.0%0.0%
Magic Chef0.0%1.0%0.0%0.0%0.0%
Scotsman0.0%0.0%0.0%0.0%0.0%
Tappan0.0%0.0%0.0%1.0%1.0%
Traulsen0.0%0.0%0.0%1.0%0.0%
U-Line0.0%0.0%0.0%0.0%0.0%
other0.0%0.0%0.0%0.0%0.0%
no answer47.0%43.0%47.0%48.0%47.0%
answered multiple4.0%9.0%3.0%3.0%2.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders44.0160.0109.0105.0
GE Appliances20.0%16.0%23.0%23.0
Kenmore (Sears)14.0%8.0%5.0%2.0
Whirlpool7.0%10.0%3.0%6.0
Maytag7.0%7.0%3.0%1.0
Sub-Zero0.0%1.0%4.0%13.0
Amana2.0%1.0%4.0%2.0
Frigidaire2.0%2.0%2.0%1.0
KitchenAid0.0%1.0%3.0%4.0
Hotpoint0.0%1.0%1.0%0.0
Jenn-Air0.0%2.0%1.0%1.0
Admiral0.0%1.0%0.0%0.0
Caloric/Modern Maid0.0%0.0%0.0%0.0
Magic Chef0.0%1.0%0.0%0.0
Scotsman0.0%0.0%0.0%0.0
Tappan0.0%1.0%0.0%1.0
Traulsen0.0%0.0%1.0%0.0
U-Line0.0%0.0%0.0%0.0
other0.0%0.0%0.0%0.0
no answer41.0%46.0%48.0%44.0
answered multiple7.0%3.0%5.0%3.0
Units Built
1-45-4950+
base: BUILDER builders172.0196.056.0
GE Appliances18.0%19.0%29.0%
Kenmore (Sears)6.0%5.0%11.0%
Whirlpool5.0%9.0%4.0%
Maytag3.0%5.0%5.0%
Sub-Zero6.0%4.0%2.0%
Amana2.0%2.0%0.0%
Frigidaire3.0%1.0%0.0%
KitchenAid2.0%3.0%0.0%
Hotpoint1.0%1.0%0.0%
Jenn-Air1.0%2.0%0.0%
Admiral1.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%
Magic Chef1.0%0.0%0.0%
Scotsman0.0%0.0%0.0%
Tappan1.0%1.0%0.0%
Traulsen1.0%0.0%0.0%
U-Line0.0%0.0%0.0%
other0.0%0.0%0.0%
no answer47.0%45.0%46.0%
answered multiple4.0%4.0%4.0%

Brand Familiarity

Which brands have you HEARD OF?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders431.070.0112.0160.089.0
GE Appliances85.0%81.0%85.0%86.0%87.0%
Kenmore (Sears)80.0%73.0%79.0%81.0%83.0%
Whirlpool77.0%73.0%80.0%78.0%75.0%
Frigidaire76.0%73.0%75.0%76.0%79.0%
Amana75.0%77.0%73.0%76.0%74.0%
KitchenAid74.0%71.0%73.0%74.0%76.0%
Maytag73.0%67.0%77.0%73.0%72.0%
Hotpoint69.0%69.0%65.0%73.0%69.0%
Jenn-Air69.0%63.0%71.0%70.0%72.0%
Sub-Zero66.0%66.0%66.0%66.0%65.0%
Magic Chef65.0%61.0%66.0%66.0%65.0%
Admiral59.0%56.0%56.0%64.0%56.0%
Tappan56.0%50.0%55.0%58.0%56.0%
Caloric/Modern Maid32.0%39.0%24.0%33.0%34.0%
Scotsman23.0%11.0%18.0%32.0%20.0%
U-Line21.0%16.0%17.0%20.0%31.0%
Traulsen10.0%6.0%10.0%9.0%15.0%
other1.0%1.0%0.0%1.0%3.0%
indicated one or more94.0%91.0%95.0%95.0%93.0%
no answer6.0%9.0%4.0%4.0%7.0%
no answer0.0%0.0%1.0%1.0%0.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders44.0160.0109.0105.0
GE Appliances89.0%84.0%84.0%90.0
Kenmore (Sears)89.0%81.0%76.0%82.0
Whirlpool86.0%79.0%75.0%76.0
Frigidaire82.0%75.0%74.0%81.0
Amana80.0%76.0%75.0%75.0
KitchenAid75.0%74.0%68.0%84.0
Maytag82.0%78.0%68.0%70.0
Hotpoint80.0%71.0%69.0%67.0
Jenn-Air75.0%69.0%68.0%70.0
Sub-Zero57.0%58.0%64.0%87.0
Magic Chef70.0%67.0%65.0%63.0
Admiral68.0%63.0%57.0%55.0
Tappan59.0%57.0%54.0%56.0
Caloric/Modern Maid32.0%28.0%28.0%41.0
Scotsman25.0%19.0%26.0%27.0
U-Line9.0%13.0%19.0%43.0
Traulsen2.0%9.0%9.0%17.0
other2.0%1.0%1.0%3.0
indicated one or more100.0%95.0%89.0%100.0
no answer0.0%5.0%9.0%0.0
no answer0.0%0.0%2.0%0.0
Units Built
1-45-4950+
base: BUILDER builders172.0196.056.0
GE Appliances81.0%90.0%84.0%
Kenmore (Sears)81.0%81.0%75.0%
Whirlpool77.0%79.0%77.0%
Frigidaire78.0%78.0%66.0%
Amana77.0%76.0%68.0%
KitchenAid75.0%73.0%77.0%
Maytag72.0%76.0%71.0%
Hotpoint70.0%70.0%66.0%
Jenn-Air70.0%69.0%70.0%
Sub-Zero65.0%68.0%66.0%
Magic Chef62.0%69.0%64.0%
Admiral60.0%59.0%59.0%
Tappan55.0%57.0%54.0%
Caloric/Modern Maid34.0%33.0%18.0%
Scotsman21.0%26.0%18.0%
U-Line21.0%22.0%18.0%
Traulsen13.0%10.0%4.0%
other1.0%1.0%5.0%
indicated one or more95.0%96.0%89.0%
no answer5.0%3.0%11.0%
no answer1.0%1.0%0.0%

Brands Used the Most

Which brand(s) does your firm USE THE MOST?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders431.070.0112.0160.089.0
GE Appliances35.0%39.0%29.0%41.0%27.0%
Kenmore (Sears)14.0%4.0%15.0%18.0%15.0%
Whirlpool14.0%9.0%16.0%16.0%15.0%
Sub-Zero12.0%17.0%9.0%11.0%12.0%
Frigidaire10.0%9.0%9.0%11.0%12.0%
Maytag10.0%11.0%13.0%9.0%9.0%
KitchenAid9.0%11.0%7.0%8.0%12.0%
Amana6.0%10.0%10.0%3.0%4.0%
Jenn-Air6.0%13.0%4.0%6.0%6.0%
Hotpoint5.0%3.0%3.0%8.0%6.0%
Magic Chef3.0%3.0%4.0%4.0%1.0%
U-Line3.0%3.0%3.0%1.0%6.0%
Admiral1.0%0.0%1.0%3.0%1.0%
Scotsman1.0%1.0%1.0%1.0%0.0%
Tappan1.0%0.0%1.0%2.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%1.0%0.0%
Traulsen0.0%0.0%0.0%1.0%0.0%
other0.0%0.0%0.0%0.0%1.0%
indicated one or more72.0%66.0%69.0%76.0%76.0%
did not indicate22.0%26.0%26.0%19.0%17.0%
no answer4.0%6.0%2.0%3.0%7.0%
no answer2.0%3.0%4.0%2.0%0.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders44.0160.0109.0105.0
GE Appliances27.0%34.0%39.0%35.0
Kenmore (Sears)20.0%19.0%9.0%10.0
Whirlpool23.0%17.0%14.0%8.0
Sub-Zero2.0%3.0%7.0%35.0
Frigidaire7.0%11.0%16.0%8.0
Maytag9.0%14.0%8.0%9.0
KitchenAid14.0%4.0%9.0%15.0
Amana7.0%6.0%5.0%7.0
Jenn-Air2.0%5.0%7.0%9.0
Hotpoint9.0%7.0%6.0%1.0
Magic Chef2.0%3.0%5.0%2.0
U-Line0.0%0.0%3.0%9.0
Admiral0.0%3.0%1.0%0.0
Scotsman5.0%0.0%1.0%1.0
Tappan2.0%1.0%1.0%1.0
Caloric/Modern Maid0.0%0.0%0.0%1.0
Traulsen0.0%0.0%1.0%0.0
other0.0%0.0%0.0%1.0
indicated one or more68.0%76.0%64.0%80.0
did not indicate32.0%19.0%25.0%20.0
no answer0.0%3.0%6.0%0.0
no answer0.0%3.0%5.0%0.0
Units Built
1-45-4950+
base: BUILDER builders172.0196.056.0
GE Appliances30.0%37.0%43.0%
Kenmore (Sears)12.0%15.0%16.0%
Whirlpool12.0%14.0%23.0%
Sub-Zero15.0%10.0%11.0%
Frigidaire10.0%11.0%9.0%
Maytag10.0%10.0%13.0%
KitchenAid6.0%11.0%11.0%
Amana7.0%6.0%4.0%
Jenn-Air6.0%6.0%7.0%
Hotpoint4.0%6.0%7.0%
Magic Chef1.0%5.0%4.0%
U-Line2.0%4.0%0.0%
Admiral2.0%1.0%2.0%
Scotsman0.0%1.0%4.0%
Tappan1.0%0.0%4.0%
Caloric/Modern Maid1.0%0.0%0.0%
Traulsen1.0%0.0%0.0%
other0.0%0.0%2.0%
indicated one or more70.0%74.0%75.0%
did not indicate24.0%22.0%14.0%
no answer2.0%3.0%7.0%
no answer3.0%1.0%4.0%

Brands Used in Past 2 Years

Which brands has your firm USED IN THE PAST 2 YEARS in the homes you've built (including brands you subcontracted with others to install)?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders431.070.0112.0160.089.0
GE Appliances58.0%61.0%51.0%64.0%55.0%
Whirlpool34.0%27.0%44.0%34.0%27.0%
Kenmore (Sears)32.0%20.0%37.0%36.0%27.0%
KitchenAid28.0%31.0%27.0%26.0%30.0%
Sub-Zero26.0%31.0%21.0%26.0%30.0%
Frigidaire24.0%23.0%23.0%26.0%24.0%
Maytag24.0%21.0%35.0%18.0%21.0%
Amana21.0%27.0%28.0%17.0%17.0%
Jenn-Air21.0%26.0%19.0%23.0%17.0%
Hotpoint16.0%20.0%9.0%22.0%11.0%
Magic Chef11.0%17.0%10.0%11.0%8.0%
U-Line8.0%6.0%8.0%7.0%11.0%
Tappan6.0%10.0%4.0%5.0%4.0%
Admiral4.0%3.0%3.0%6.0%3.0%
Scotsman4.0%3.0%2.0%7.0%4.0%
Caloric/Modern Maid3.0%9.0%1.0%3.0%2.0%
Traulsen1.0%1.0%1.0%1.0%3.0%
other0.0%0.0%0.0%1.0%1.0%
indicated one or more89.0%84.0%89.0%91.0%89.0%
no answer6.0%9.0%4.0%4.0%7.0%
did not indicate5.0%7.0%5.0%4.0%4.0%
no answer0.0%0.0%1.0%1.0%0.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders44.0160.0109.0105.0
GE Appliances59.0%57.0%59.0%64.0
Whirlpool36.0%38.0%31.0%31.0
Kenmore (Sears)30.0%36.0%28.0%31.0
KitchenAid16.0%18.0%28.0%48.0
Sub-Zero14.0%10.0%25.0%60.0
Frigidaire23.0%18.0%29.0%30.0
Maytag18.0%25.0%22.0%26.0
Amana14.0%18.0%24.0%28.0
Jenn-Air9.0%15.0%24.0%33.0
Hotpoint27.0%21.0%12.0%8.0
Magic Chef11.0%9.0%16.0%10.0
U-Line0.0%3.0%6.0%22.0
Tappan5.0%4.0%6.0%8.0
Admiral5.0%6.0%4.0%3.0
Scotsman9.0%1.0%4.0%9.0
Caloric/Modern Maid5.0%3.0%3.0%4.0
Traulsen0.0%1.0%1.0%4.0
other0.0%0.0%1.0%1.0
indicated one or more91.0%91.0%83.0%97.0
no answer0.0%5.0%9.0%0.0
did not indicate9.0%4.0%6.0%3.0
no answer0.0%0.0%2.0%0.0
Units Built
1-45-4950+
base: BUILDER builders172.0196.056.0
GE Appliances56.0%61.0%61.0%
Whirlpool34.0%35.0%34.0%
Kenmore (Sears)32.0%33.0%29.0%
KitchenAid27.0%30.0%23.0%
Sub-Zero26.0%27.0%27.0%
Frigidaire26.0%26.0%18.0%
Maytag23.0%26.0%18.0%
Amana22.0%23.0%13.0%
Jenn-Air21.0%23.0%14.0%
Hotpoint15.0%17.0%14.0%
Magic Chef10.0%13.0%7.0%
U-Line7.0%10.0%5.0%
Tappan9.0%3.0%5.0%
Admiral5.0%4.0%4.0%
Scotsman5.0%4.0%4.0%
Caloric/Modern Maid4.0%3.0%2.0%
Traulsen2.0%1.0%0.0%
other0.0%1.0%2.0%
indicated one or more90.0%92.0%82.0%
no answer5.0%3.0%11.0%
did not indicate5.0%4.0%7.0%
no answer1.0%1.0%0.0%
Purpose

The findings cited in this report are based on a survey sponsored by Hanley-Wood, LLC, on behalf of their publication, BUILDER.

The purpose of this research project was to provide the editors and advertisers with a profile of the brands used by builders in the BUILDER audience. Specific areas of inquiry included:

  • The number and average sale price of residential units built by respondents' firms in 2004.
  • Respondents' familiarity with, use of, and opinions about brands in 69 product categories.
  • The one brand within each category respondents feel is best at communicating with them.
Method

The survey sample of 6,250 was selected in systematic fashion by Palm Coast Data, Inc., and Readex from BUILDER's domestic, qualified "builder" circulation of approximately 125,000 recipients at the time of sample selection.

Five versions of an 8-page questionnaire were designed jointly by BUILDER and Readex. Each version contained two questions common to all versions, with the remaining brand-specific questions unique to each.

Data was collected via mail survey from October 18 to December 11, 2000. To ensure the value of this brand use data to manufacturers, the findings cited in this report are based on the 2,247 respondents who indicated their firms built residential units in 2000 (36% of the survey sample).

The margin of error for percentages based on all 2,247 usable responses is ±2.0% at the 95% confidence level. The margin of error for percentages based on smaller sample sizes—census regions, for example— will be larger.