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Brand Use Study for REFRIGERATORS

Survey Years:
Quality Rating
Awareness & Use
About the Study
REFRIGERATORS-2003-Quality Rating

Quality Rating

How do you rate the QUALITY of each brand you are familiar with?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders
Sub-Zero4.64.74.64.64.6
KitchenAid4.14.1*4.14.13.9
Jenn-Air4.03.9*4.04.13.8*
Maytag4.04.1*4.14.13.7*
GE Appliances3.93.94.04.03.8
Scotsman3.93.8*3.8*4.2*3.7*
Whirlpool3.93.9*3.83.93.9
Marvel3.83.9*3.6*3.6*4.1*
Kenmore (Sears)3.73.3*3.63.83.8
Traulsen3.7*3.5*3.5*3.7*4.3*
U-Line3.73.5*3.9*3.6*3.8*
Amana3.63.8*3.63.63.5
Frigidaire3.53.1*3.63.73.4*
Magic Chef3.33.7*3.3*3.23.1*
Hotpoint3.23.3*3.2*3.43.0*
Tappan3.23.3*3.3*3.4*2.8*
Admiral3.13.3*2.8*3.1*3.1*
Caloric/Modern Maid2.82.9*3.0*2.8*2.7*
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders
Sub-Zero4.8*4.74.54.6
KitchenAid4.1*4.14.04.0
Jenn-Air4.0*4.14.03.9
Maytag4.1*3.94.24.0
GE Appliances3.7*4.04.03.9
Scotsman4.0*3.7*3.9*4.0
Whirlpool4.0*3.93.83.9
Marvel4.0*3.7*3.4*4.0
Kenmore (Sears)4.1*4.03.63.3
Traulsen4.0*3.7*3.6
U-Line3.5*3.8*3.5*3.7
Amana4.0*3.63.73.5
Frigidaire3.8*3.63.63.2
Magic Chef3.1*3.2*3.53.1
Hotpoint3.0*3.53.42.9
Tappan3.3*3.4*3.3*3.0
Admiral2.8*3.4*3.3*2.7
Caloric/Modern Maid3.0*3.0*3.1*2.6
Units Built
1-45-4950+
base: BUILDER builders
Sub-Zero4.54.74.7*
KitchenAid4.14.03.9*
Jenn-Air3.94.04.3*
Maytag3.94.14.1*
GE Appliances3.84.03.8
Scotsman3.9*4.0*3.7*
Whirlpool3.73.93.9
Marvel3.4*4.1*3.7*
Kenmore (Sears)3.73.83.5*
Traulsen3.6*4.0*3.5*
U-Line3.3*4.1*3.2*
Amana3.63.83.1*
Frigidaire3.43.63.6*
Magic Chef3.53.23.1*
Hotpoint3.43.13.4*
Tappan3.2*3.33.1*
Admiral2.9*3.13.1*
Caloric/Modern Maid3.0*2.6*3.0*
REFRIGERATORS-2003-Brand Familiarity
Select Detail Statistics:

Brand Familiarity

Which brands have you HEARD OF?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders501.083.0128.0186.0104.0
GE Appliances85.0%81.0%87.0%84.0%88.0%
Kenmore (Sears)76.0%71.0%76.0%77.0%79.0%
Whirlpool75.0%65.0%79.0%77.0%75.0%
KitchenAid73.0%67.0%77.0%71.0%78.0%
Frigidaire72.0%69.0%74.0%72.0%74.0%
Amana70.0%60.0%73.0%70.0%73.0%
Sub-Zero70.0%73.0%68.0%65.0%81.0%
Hotpoint68.0%64.0%69.0%70.0%68.0%
Maytag67.0%55.0%74.0%68.0%63.0%
Jenn-Air66.0%51.0%72.0%68.0%69.0%
Magic Chef63.0%53.0%67.0%62.0%68.0%
Admiral51.0%41.0%57.0%50.0%55.0%
Tappan48.0%39.0%53.0%51.0%46.0%
Caloric/Modern Maid28.0%28.0%29.0%26.0%29.0%
U-Line22.0%20.0%22.0%19.0%30.0%
Scotsman19.0%8.0%21.0%24.0%18.0%
Marvel14.0%12.0%16.0%13.0%15.0%
Traulsen10.0%8.0%9.0%9.0%13.0%
other2.0%2.0%2.0%2.0%4.0%
indicated one or more93.0%94.0%95.0%90.0%94.0%
no answer7.0%6.0%5.0%9.0%6.0%
none1.0%0.0%1.0%2.0%0.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders37.0142.0141.0170.0
GE Appliances84.0%89.0%87.0%81.0
Kenmore (Sears)81.0%83.0%79.0%66.0
Whirlpool84.0%83.0%77.0%65.0
KitchenAid76.0%77.0%74.0%69.0
Frigidaire73.0%81.0%72.0%66.0
Amana73.0%75.0%70.0%66.0
Sub-Zero51.0%63.0%71.0%79.0
Hotpoint81.0%77.0%68.0%59.0
Maytag65.0%77.0%65.0%61.0
Jenn-Air59.0%70.0%67.0%65.0
Magic Chef70.0%66.0%66.0%56.0
Admiral54.0%51.0%52.0%49.0
Tappan51.0%49.0%51.0%45.0
Caloric/Modern Maid27.0%23.0%27.0%32.0
U-Line14.0%8.0%22.0%37.0
Scotsman19.0%15.0%17.0%24.0
Marvel16.0%8.0%13.0%19.0
Traulsen11.0%4.0%10.0%14.0
other0.0%1.0%3.0%4.0
indicated one or more86.0%94.0%91.0%94.0
no answer11.0%5.0%7.0%6.0
none3.0%1.0%1.0%0.0
Units Built
1-45-4950+
base: BUILDER builders176.0245.076.0
GE Appliances88.0%84.0%84.0%
Kenmore (Sears)78.0%76.0%71.0%
Whirlpool78.0%72.0%82.0%
KitchenAid77.0%72.0%71.0%
Frigidaire76.0%71.0%71.0%
Amana76.0%68.0%64.0%
Sub-Zero74.0%69.0%68.0%
Hotpoint73.0%65.0%70.0%
Maytag69.0%64.0%71.0%
Jenn-Air69.0%65.0%66.0%
Magic Chef65.0%62.0%63.0%
Admiral58.0%49.0%45.0%
Tappan51.0%48.0%46.0%
Caloric/Modern Maid33.0%25.0%25.0%
U-Line23.0%21.0%24.0%
Scotsman20.0%19.0%18.0%
Marvel12.0%16.0%14.0%
Traulsen11.0%9.0%9.0%
other5.0%2.0%0.0%
indicated one or more95.0%91.0%91.0%
no answer5.0%7.0%9.0%
none1.0%1.0%0.0%

Brand Innovation

Which ONE brand is leading this category in the area of INNOVATION?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders501.083.0128.0186.0104.0
Sub-Zero16.0%14.0%16.0%13.0%23.0%
GE Appliances7.0%4.0%8.0%7.0%7.0%
Whirlpool3.0%2.0%4.0%2.0%4.0%
Frigidaire2.0%1.0%4.0%2.0%1.0%
Kenmore (Sears)2.0%0.0%2.0%4.0%2.0%
Maytag2.0%5.0%2.0%1.0%1.0%
Amana1.0%0.0%2.0%1.0%0.0%
Jenn-Air1.0%1.0%2.0%1.0%1.0%
KitchenAid1.0%1.0%2.0%1.0%1.0%
Tappan1.0%0.0%0.0%2.0%0.0%
Admiral0.0%0.0%0.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%0.0%0.0%
Hotpoint0.0%0.0%0.0%1.0%0.0%
Magic Chef0.0%0.0%0.0%0.0%1.0%
Marvel0.0%0.0%0.0%0.0%0.0%
Scotsman0.0%0.0%0.0%1.0%0.0%
Traulsen0.0%1.0%0.0%1.0%0.0%
U-Line0.0%0.0%1.0%0.0%0.0%
other0.0%0.0%1.0%1.0%0.0%
no answer59.0%69.0%55.0%62.0%54.0%
answered multiple4.0%1.0%5.0%4.0%6.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders37.0142.0141.0170.0
Sub-Zero8.0%13.0%14.0%22.0
GE Appliances5.0%4.0%10.0%6.0
Whirlpool3.0%4.0%3.0%1.0
Frigidaire3.0%3.0%3.0%1.0
Kenmore (Sears)5.0%4.0%2.0%0.0
Maytag0.0%2.0%2.0%1.0
Amana0.0%1.0%1.0%0.0
Jenn-Air0.0%3.0%0.0%1.0
KitchenAid0.0%1.0%1.0%2.0
Tappan0.0%1.0%0.0%1.0
Admiral0.0%0.0%0.0%0.0
Caloric/Modern Maid0.0%0.0%0.0%0.0
Hotpoint0.0%0.0%1.0%0.0
Magic Chef0.0%0.0%1.0%0.0
Marvel0.0%0.0%0.0%0.0
Scotsman0.0%0.0%0.0%1.0
Traulsen0.0%1.0%1.0%0.0
U-Line0.0%0.0%1.0%0.0
other0.0%0.0%1.0%1.0
no answer73.0%61.0%55.0%60.0
answered multiple3.0%3.0%5.0%4.0
Units Built
1-45-4950+
base: BUILDER builders176.0245.076.0
Sub-Zero18.0%15.0%17.0%
GE Appliances5.0%7.0%11.0%
Whirlpool2.0%3.0%4.0%
Frigidaire2.0%2.0%1.0%
Kenmore (Sears)2.0%2.0%1.0%
Maytag2.0%2.0%1.0%
Amana1.0%1.0%0.0%
Jenn-Air1.0%2.0%0.0%
KitchenAid1.0%2.0%0.0%
Tappan0.0%1.0%1.0%
Admiral0.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%
Hotpoint1.0%0.0%0.0%
Magic Chef0.0%0.0%0.0%
Marvel0.0%0.0%0.0%
Scotsman1.0%0.0%0.0%
Traulsen1.0%0.0%1.0%
U-Line0.0%0.0%0.0%
other1.0%0.0%0.0%
no answer63.0%56.0%62.0%
answered multiple3.0%6.0%0.0%

Brands Used the Most

Which brand(s) does your firm USE THE MOST?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders501.083.0128.0186.0104.0
GE Appliances31.0%31.0%27.0%35.0%30.0%
Sub-Zero12.0%17.0%10.0%11.0%13.0%
Kenmore (Sears)11.0%8.0%10.0%15.0%8.0%
Whirlpool11.0%10.0%11.0%13.0%9.0%
KitchenAid8.0%10.0%9.0%8.0%8.0%
Frigidaire5.0%2.0%11.0%4.0%2.0%
Jenn-Air5.0%4.0%5.0%6.0%6.0%
Maytag5.0%13.0%5.0%4.0%1.0%
Hotpoint3.0%4.0%2.0%5.0%3.0%
Amana2.0%4.0%3.0%1.0%2.0%
Magic Chef2.0%6.0%2.0%2.0%2.0%
U-Line2.0%2.0%2.0%2.0%5.0%
Scotsman1.0%0.0%0.0%2.0%0.0%
Tappan1.0%2.0%0.0%2.0%1.0%
Admiral0.0%0.0%0.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%1.0%0.0%
Marvel0.0%1.0%0.0%1.0%0.0%
Traulsen0.0%0.0%0.0%1.0%0.0%
other0.0%0.0%0.0%0.0%1.0%
indicated one or more65.0%65.0%67.0%66.0%61.0%
did not indicate26.0%28.0%25.0%23.0%32.0%
no answer5.0%4.0%3.0%7.0%3.0%
none4.0%4.0%5.0%4.0%5.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders37.0142.0141.0170.0
GE Appliances19.0%29.0%38.0%32.0
Sub-Zero3.0%4.0%5.0%27.0
Kenmore (Sears)22.0%15.0%11.0%5.0
Whirlpool14.0%13.0%11.0%8.0
KitchenAid8.0%5.0%6.0%13.0
Frigidaire5.0%7.0%6.0%3.0
Jenn-Air3.0%5.0%1.0%8.0
Maytag5.0%6.0%5.0%4.0
Hotpoint0.0%6.0%4.0%1.0
Amana0.0%4.0%1.0%2.0
Magic Chef0.0%2.0%2.0%4.0
U-Line0.0%0.0%1.0%6.0
Scotsman3.0%0.0%0.0%1.0
Tappan0.0%0.0%1.0%3.0
Admiral0.0%0.0%0.0%0.0
Caloric/Modern Maid0.0%1.0%0.0%0.0
Marvel0.0%0.0%0.0%1.0
Traulsen0.0%1.0%0.0%1.0
other0.0%0.0%0.0%1.0
indicated one or more57.0%65.0%67.0%63.0
did not indicate22.0%27.0%23.0%29.0
no answer8.0%3.0%5.0%5.0
none14.0%4.0%4.0%3.0
Units Built
1-45-4950+
base: BUILDER builders176.0245.076.0
GE Appliances23.0%36.0%34.0%
Sub-Zero12.0%14.0%4.0%
Kenmore (Sears)7.0%13.0%13.0%
Whirlpool5.0%14.0%16.0%
KitchenAid7.0%11.0%3.0%
Frigidaire3.0%7.0%4.0%
Jenn-Air3.0%7.0%4.0%
Maytag4.0%7.0%3.0%
Hotpoint2.0%4.0%3.0%
Amana2.0%3.0%0.0%
Magic Chef1.0%4.0%0.0%
U-Line2.0%4.0%0.0%
Scotsman1.0%1.0%0.0%
Tappan1.0%2.0%1.0%
Admiral0.0%0.0%0.0%
Caloric/Modern Maid0.0%0.0%0.0%
Marvel0.0%1.0%0.0%
Traulsen0.0%0.0%1.0%
other1.0%0.0%0.0%
indicated one or more55.0%72.0%63.0%
did not indicate35.0%19.0%28.0%
no answer3.0%5.0%7.0%
none6.0%4.0%3.0%

Brands Used in Past 2 Years

Which brands has your firm USED IN THE PAST 2 YEARS in the homes you've built (including brands you subcontracted with others to install)?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders501.083.0128.0186.0104.0
GE Appliances55.0%42.0%56.0%61.0%55.0%
Sub-Zero30.0%36.0%30.0%24.0%37.0%
Whirlpool26.0%17.0%28.0%32.0%21.0%
Kenmore (Sears)25.0%13.0%22.0%32.0%26.0%
KitchenAid24.0%14.0%30.0%23.0%25.0%
Frigidaire17.0%14.0%22.0%17.0%13.0%
Jenn-Air17.0%10.0%22.0%17.0%15.0%
Maytag16.0%20.0%20.0%13.0%11.0%
Amana10.0%11.0%14.0%7.0%12.0%
Hotpoint10.0%8.0%10.0%13.0%8.0%
Magic Chef8.0%7.0%13.0%6.0%8.0%
U-Line8.0%6.0%6.0%8.0%13.0%
Marvel3.0%5.0%2.0%1.0%6.0%
Scotsman3.0%0.0%3.0%5.0%2.0%
Tappan3.0%2.0%2.0%3.0%3.0%
Admiral2.0%0.0%1.0%3.0%3.0%
Caloric/Modern Maid1.0%0.0%2.0%1.0%1.0%
Traulsen1.0%0.0%1.0%1.0%0.0%
other1.0%0.0%1.0%1.0%3.0%
indicated one or more84.0%80.0%87.0%85.0%83.0%
did not indicate7.0%13.0%7.0%4.0%10.0%
no answer6.0%5.0%5.0%9.0%6.0%
none2.0%2.0%2.0%3.0%2.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders37.0142.0141.0170.0
GE Appliances43.0%51.0%60.0%59.0
Sub-Zero8.0%15.0%18.0%57.0
Whirlpool27.0%33.0%23.0%22.0
Kenmore (Sears)24.0%37.0%25.0%17.0
KitchenAid11.0%15.0%20.0%37.0
Frigidaire19.0%22.0%20.0%11.0
Jenn-Air8.0%14.0%16.0%21.0
Maytag8.0%19.0%13.0%16.0
Amana5.0%10.0%7.0%15.0
Hotpoint8.0%17.0%9.0%5.0
Magic Chef5.0%8.0%11.0%6.0
U-Line3.0%1.0%4.0%19.0
Marvel0.0%0.0%2.0%7.0
Scotsman3.0%1.0%2.0%5.0
Tappan0.0%2.0%3.0%3.0
Admiral0.0%2.0%3.0%1.0
Caloric/Modern Maid0.0%1.0%1.0%1.0
Traulsen0.0%1.0%1.0%1.0
other0.0%0.0%1.0%2.0
indicated one or more70.0%84.0%83.0%88.0
did not indicate11.0%9.0%8.0%5.0
no answer11.0%4.0%7.0%6.0
none8.0%3.0%2.0%1.0
Units Built
1-45-4950+
base: BUILDER builders176.0245.076.0
GE Appliances46.0%62.0%54.0%
Sub-Zero31.0%32.0%21.0%
Whirlpool19.0%29.0%36.0%
Kenmore (Sears)22.0%30.0%20.0%
KitchenAid22.0%28.0%14.0%
Frigidaire10.0%23.0%14.0%
Jenn-Air14.0%20.0%12.0%
Maytag11.0%20.0%12.0%
Amana11.0%12.0%4.0%
Hotpoint7.0%12.0%12.0%
Magic Chef3.0%12.0%7.0%
U-Line8.0%10.0%4.0%
Marvel2.0%4.0%4.0%
Scotsman3.0%3.0%3.0%
Tappan1.0%3.0%4.0%
Admiral1.0%3.0%1.0%
Caloric/Modern Maid1.0%1.0%1.0%
Traulsen0.0%0.0%3.0%
other2.0%1.0%0.0%
indicated one or more82.0%86.0%82.0%
did not indicate9.0%6.0%9.0%
no answer5.0%7.0%9.0%
none4.0%2.0%0.0%
Purpose

The findings cited in this report are based on a survey sponsored by Hanley-Wood, LLC, on behalf of their publication, BUILDER.

The purpose of this research project was to provide the editors and advertisers with a profile of the brands used by builders in the BUILDER audience. Specific areas of inquiry included:

  • The number and average sale price of residential units built by respondents' firms in 2004.
  • Respondents' familiarity with, use of, and opinions about brands in 69 product categories.
  • The one brand within each category respondents feel is best at communicating with them.
Method

The survey sample of 6,250 was selected in systematic fashion by Palm Coast Data, Inc., and Readex from BUILDER's domestic, qualified "builder" circulation of approximately 125,000 recipients at the time of sample selection.

Five versions of an 8-page questionnaire were designed jointly by BUILDER and Readex. Each version contained two questions common to all versions, with the remaining brand-specific questions unique to each.

Data was collected via mail survey from October 18 to December 11, 2000. To ensure the value of this brand use data to manufacturers, the findings cited in this report are based on the 2,247 respondents who indicated their firms built residential units in 2000 (36% of the survey sample).

The margin of error for percentages based on all 2,247 usable responses is ±2.0% at the 95% confidence level. The margin of error for percentages based on smaller sample sizes—census regions, for example— will be larger.