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HVAC

Brand Use Study for HVAC

Survey Years:
Quality Rating
Awareness & Use
About the Study
HVAC-2003-Quality Rating

Quality Rating

How do you rate the QUALITY of each brand you are familiar with?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders
Lennox4.34.34.34.34.2*
Trane4.34.3*4.34.44.3
Carrier4.24.34.44.24.0
Heil4.04.1*3.8*4.0*3.8*
American Standard3.93.8*3.84.03.8*
Bryant3.93.9*4.13.73.7*
Rheem3.83.8*3.83.93.7*
Ruud3.84.3*3.8*3.83.5*
Slant/Finn3.8*3.8*3.9*3.7*4.5*
Tempstar3.83.5*3.6*3.8*4.6*
York3.84.0*3.83.73.7*
Day & Night3.7*4.0*3.0*3.7*3.9*
Comfortmaker3.63.3*3.4*3.6*4.0*
Goodman (Janitrol, GMC)3.43.2*3.1*3.63.5*
Lasko3.4*3.4*3.3*3.4*3.8*
Panasonic3.4*3.8*3.1*3.4*3.7*
Coleman3.33.1*3.5*3.2*3.1*
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders
Lennox4.3*4.24.34.3
Trane4.4*4.34.44.3
Carrier4.1*4.24.44.1
Heil4.7*3.9*4.1*3.8
American Standard3.8*4.03.93.8
Bryant4.0*3.94.03.8
Rheem4.1*3.93.83.7
Ruud3.9*4.0*3.83.7
Slant/Finn4.0*4.0*3.3*3.9
Tempstar3.8*3.6*3.8*4.0
York3.8*3.73.83.8
Day & Night3.2*4.3*3.7
Comfortmaker3.3*3.7*3.6*3.6
Goodman (Janitrol, GMC)3.4*3.4*3.5*3.4
Lasko2.8*3.4*3.7
Panasonic3.3*3.0*3.7
Coleman3.3*3.3*3.3*3.1
Units Built
1-45-4950+
base: BUILDER builders
Lennox4.34.34.1*
Trane4.44.34.2*
Carrier4.34.24.2
Heil4.0*4.03.6*
American Standard3.94.03.7*
Bryant4.03.93.7*
Rheem3.93.83.7*
Ruud3.83.93.9*
Slant/Finn3.9*3.9*3.3*
Tempstar3.8*3.74.3*
York3.93.83.6*
Day & Night4.0*3.3*3.5*
Comfortmaker3.5*3.8*3.3*
Goodman (Janitrol, GMC)3.5*3.5*3.2*
Lasko3.4*3.5*3.2*
Panasonic3.6*3.3*3.3*
Coleman3.3*3.4*2.8*
HVAC-2003-Brand Familiarity
Select Detail Statistics:

Brand Familiarity

Which brands have you HEARD OF?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders488.073.0128.0193.094.0
Carrier81.0%85.0%87.0%83.0%68.0%
Trane80.0%77.0%77.0%83.0%77.0%
Lennox77.0%74.0%79.0%79.0%74.0%
Rheem70.0%60.0%70.0%77.0%66.0%
Bryant62.0%49.0%69.0%68.0%49.0%
York62.0%63.0%59.0%66.0%54.0%
American Standard58.0%58.0%58.0%61.0%52.0%
Ruud54.0%42.0%53.0%68.0%34.0%
Coleman39.0%33.0%41.0%39.0%40.0%
Heil31.0%27.0%41.0%32.0%17.0%
Goodman (Janitrol, GMC)24.0%15.0%26.0%36.0%6.0%
Tempstar24.0%16.0%34.0%25.0%14.0%
Comfortmaker20.0%19.0%23.0%22.0%13.0%
Panasonic16.0%19.0%20.0%15.0%13.0%
Day & Night13.0%3.0%5.0%11.0%33.0%
Lasko13.0%18.0%13.0%12.0%9.0%
Slant/Finn11.0%37.0%9.0%6.0%7.0%
other5.0%11.0%7.0%4.0%1.0%
indicated one or more96.0%95.0%98.0%96.0%95.0%
no answer3.0%5.0%2.0%3.0%4.0%
none0.0%0.0%0.0%1.0%1.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders41.0129.0145.0158.0
Carrier76.0%74.0%83.0%87.0
Trane76.0%71.0%86.0%82.0
Lennox78.0%67.0%83.0%80.0
Rheem66.0%69.0%77.0%67.0
Bryant59.0%58.0%68.0%60.0
York68.0%53.0%68.0%62.0
American Standard51.0%54.0%66.0%55.0
Ruud54.0%50.0%58.0%54.0
Coleman39.0%34.0%46.0%37.0
Heil29.0%27.0%34.0%30.0
Goodman (Janitrol, GMC)34.0%26.0%26.0%18.0
Tempstar22.0%26.0%32.0%17.0
Comfortmaker15.0%23.0%19.0%18.0
Panasonic5.0%12.0%17.0%22.0
Day & Night10.0%12.0%12.0%15.0
Lasko7.0%10.0%17.0%13.0
Slant/Finn12.0%9.0%10.0%15.0
other5.0%6.0%6.0%4.0
indicated one or more93.0%95.0%97.0%97.0
no answer7.0%5.0%3.0%3.0
none0.0%1.0%1.0%0.0
Units Built
1-45-4950+
base: BUILDER builders169.0246.071.0
Carrier82.0%81.0%82.0%
Trane83.0%78.0%75.0%
Lennox80.0%75.0%76.0%
Rheem72.0%68.0%73.0%
Bryant62.0%62.0%59.0%
York68.0%59.0%54.0%
American Standard63.0%55.0%56.0%
Ruud60.0%54.0%41.0%
Coleman45.0%36.0%34.0%
Heil33.0%30.0%27.0%
Goodman (Janitrol, GMC)22.0%26.0%23.0%
Tempstar24.0%26.0%17.0%
Comfortmaker21.0%17.0%30.0%
Panasonic19.0%15.0%17.0%
Day & Night17.0%9.0%15.0%
Lasko9.0%13.0%20.0%
Slant/Finn14.0%10.0%11.0%
other6.0%4.0%6.0%
indicated one or more98.0%96.0%94.0%
no answer2.0%4.0%4.0%
none0.0%0.0%1.0%

Brand Innovation

Which ONE brand is leading this category in the area of INNOVATION?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders488.073.0128.0193.094.0
Trane10.0%10.0%5.0%15.0%7.0%
Carrier9.0%8.0%11.0%9.0%9.0%
Lennox7.0%14.0%11.0%4.0%4.0%
Rheem3.0%1.0%4.0%4.0%2.0%
American Standard2.0%3.0%1.0%3.0%2.0%
Bryant2.0%1.0%5.0%1.0%1.0%
Day & Night1.0%0.0%0.0%0.0%3.0%
Ruud1.0%0.0%2.0%1.0%0.0%
Tempstar1.0%0.0%2.0%2.0%2.0%
York1.0%3.0%2.0%1.0%0.0%
Coleman0.0%0.0%1.0%0.0%0.0%
Comfortmaker0.0%0.0%0.0%0.0%0.0%
Goodman (Janitrol, GMC)0.0%0.0%0.0%1.0%0.0%
Heil0.0%0.0%1.0%1.0%0.0%
Lasko0.0%0.0%0.0%0.0%0.0%
Panasonic0.0%0.0%0.0%0.0%0.0%
Slant/Finn0.0%0.0%0.0%0.0%1.0%
other1.0%3.0%2.0%0.0%0.0%
no answer57.0%56.0%54.0%56.0%65.0%
answered multiple3.0%1.0%0.0%5.0%3.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders41.0129.0145.0158.0
Trane10.0%9.0%8.0%13.0
Carrier7.0%11.0%9.0%9.0
Lennox7.0%5.0%8.0%9.0
Rheem5.0%4.0%3.0%1.0
American Standard5.0%3.0%2.0%1.0
Bryant0.0%2.0%3.0%3.0
Day & Night0.0%0.0%1.0%1.0
Ruud0.0%2.0%0.0%1.0
Tempstar2.0%1.0%3.0%1.0
York2.0%1.0%2.0%1.0
Coleman0.0%1.0%0.0%0.0
Comfortmaker0.0%0.0%0.0%0.0
Goodman (Janitrol, GMC)2.0%0.0%0.0%0.0
Heil2.0%1.0%0.0%0.0
Lasko0.0%0.0%0.0%0.0
Panasonic0.0%0.0%0.0%0.0
Slant/Finn0.0%0.0%0.0%1.0
other0.0%0.0%1.0%2.0
no answer54.0%58.0%56.0%56.0
answered multiple2.0%3.0%3.0%2.0
Units Built
1-45-4950+
base: BUILDER builders169.0246.071.0
Trane11.0%11.0%6.0%
Carrier8.0%10.0%10.0%
Lennox6.0%9.0%4.0%
Rheem4.0%2.0%4.0%
American Standard2.0%3.0%0.0%
Bryant4.0%1.0%3.0%
Day & Night2.0%0.0%0.0%
Ruud1.0%0.0%0.0%
Tempstar2.0%1.0%1.0%
York1.0%2.0%0.0%
Coleman0.0%0.0%0.0%
Comfortmaker0.0%0.0%0.0%
Goodman (Janitrol, GMC)1.0%0.0%0.0%
Heil1.0%0.0%0.0%
Lasko0.0%0.0%0.0%
Panasonic0.0%0.0%0.0%
Slant/Finn1.0%0.0%0.0%
other1.0%0.0%1.0%
no answer52.0%57.0%69.0%
answered multiple4.0%2.0%1.0%

Brands Used the Most

Which brand(s) does your firm USE THE MOST?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders488.073.0128.0193.094.0
Carrier20.0%26.0%22.0%18.0%16.0%
Trane15.0%10.0%14.0%19.0%14.0%
Lennox9.0%12.0%9.0%7.0%11.0%
American Standard8.0%8.0%9.0%7.0%10.0%
Rheem8.0%5.0%8.0%8.0%10.0%
Bryant7.0%7.0%10.0%6.0%5.0%
Goodman (Janitrol, GMC)5.0%4.0%4.0%8.0%1.0%
York5.0%8.0%5.0%3.0%5.0%
Ruud4.0%3.0%3.0%6.0%1.0%
Tempstar3.0%1.0%2.0%5.0%1.0%
Heil2.0%0.0%2.0%3.0%1.0%
Slant/Finn2.0%8.0%1.0%0.0%1.0%
Coleman1.0%1.0%1.0%0.0%2.0%
Comfortmaker1.0%0.0%1.0%1.0%1.0%
Day & Night1.0%0.0%0.0%0.0%4.0%
Lasko0.0%0.0%1.0%0.0%1.0%
Panasonic0.0%0.0%0.0%1.0%0.0%
other2.0%3.0%3.0%2.0%0.0%
indicated one or more72.0%67.0%77.0%76.0%61.0%
did not indicate23.0%26.0%19.0%20.0%34.0%
no answer3.0%5.0%2.0%3.0%3.0%
none1.0%1.0%2.0%1.0%2.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders41.0129.0145.0158.0
Carrier17.0%23.0%19.0%19.0
Trane15.0%13.0%19.0%16.0
Lennox5.0%8.0%12.0%9.0
American Standard2.0%11.0%12.0%4.0
Rheem7.0%9.0%9.0%6.0
Bryant7.0%9.0%9.0%5.0
Goodman (Janitrol, GMC)15.0%6.0%5.0%1.0
York2.0%5.0%5.0%6.0
Ruud7.0%5.0%5.0%1.0
Tempstar7.0%3.0%4.0%1.0
Heil5.0%1.0%3.0%0.0
Slant/Finn0.0%1.0%0.0%4.0
Coleman2.0%2.0%1.0%0.0
Comfortmaker2.0%1.0%1.0%0.0
Day & Night0.0%1.0%1.0%1.0
Lasko0.0%1.0%1.0%0.0
Panasonic0.0%0.0%0.0%1.0
other2.0%2.0%1.0%1.0
indicated one or more80.0%78.0%75.0%64.0
did not indicate10.0%17.0%20.0%33.0
no answer7.0%5.0%2.0%3.0
none2.0%1.0%3.0%1.0
Units Built
1-45-4950+
base: BUILDER builders169.0246.071.0
Carrier14.0%22.0%28.0%
Trane11.0%18.0%15.0%
Lennox9.0%9.0%8.0%
American Standard8.0%9.0%7.0%
Rheem8.0%8.0%7.0%
Bryant7.0%7.0%10.0%
Goodman (Janitrol, GMC)6.0%4.0%6.0%
York5.0%4.0%7.0%
Ruud4.0%5.0%1.0%
Tempstar4.0%3.0%1.0%
Heil2.0%2.0%0.0%
Slant/Finn2.0%1.0%3.0%
Coleman2.0%0.0%0.0%
Comfortmaker1.0%0.0%3.0%
Day & Night1.0%1.0%0.0%
Lasko0.0%0.0%3.0%
Panasonic1.0%0.0%0.0%
other1.0%2.0%3.0%
indicated one or more65.0%77.0%70.0%
did not indicate31.0%18.0%23.0%
no answer2.0%4.0%4.0%
none1.0%1.0%3.0%

Brands Used in Past 2 Years

Which brands has your firm USED IN THE PAST 2 YEARS in the homes you've built (including brands you subcontracted with others to install)?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders488.073.0128.0193.094.0
Carrier42.0%42.0%45.0%41.0%37.0%
Trane35.0%33.0%30.0%39.0%37.0%
Lennox24.0%27.0%26.0%19.0%31.0%
Rheem23.0%14.0%22.0%25.0%28.0%
American Standard18.0%18.0%17.0%18.0%21.0%
Bryant18.0%12.0%23.0%17.0%20.0%
York16.0%25.0%16.0%13.0%13.0%
Ruud12.0%8.0%12.0%17.0%6.0%
Goodman (Janitrol, GMC)8.0%4.0%7.0%14.0%2.0%
Tempstar7.0%1.0%8.0%8.0%6.0%
Heil6.0%4.0%7.0%6.0%3.0%
Coleman4.0%3.0%2.0%3.0%10.0%
Comfortmaker4.0%1.0%5.0%5.0%4.0%
Slant/Finn3.0%14.0%2.0%1.0%3.0%
Day & Night2.0%0.0%0.0%1.0%12.0%
Panasonic2.0%0.0%1.0%2.0%3.0%
Lasko1.0%1.0%2.0%0.0%3.0%
other4.0%10.0%5.0%2.0%0.0%
indicated one or more90.0%85.0%92.0%92.0%88.0%
did not indicate5.0%8.0%4.0%4.0%6.0%
no answer3.0%5.0%2.0%3.0%4.0%
none1.0%1.0%2.0%1.0%1.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders41.0129.0145.0158.0
Carrier34.0%44.0%39.0%44.0
Trane27.0%28.0%40.0%40.0
Lennox24.0%19.0%28.0%27.0
Rheem15.0%26.0%26.0%18.0
American Standard12.0%21.0%23.0%13.0
Bryant20.0%20.0%20.0%15.0
York15.0%16.0%17.0%15.0
Ruud10.0%14.0%15.0%9.0
Goodman (Janitrol, GMC)20.0%9.0%10.0%4.0
Tempstar10.0%7.0%8.0%4.0
Heil7.0%8.0%6.0%3.0
Coleman7.0%5.0%3.0%3.0
Comfortmaker5.0%7.0%3.0%3.0
Slant/Finn0.0%2.0%3.0%6.0
Day & Night0.0%3.0%3.0%3.0
Panasonic2.0%2.0%1.0%2.0
Lasko0.0%1.0%3.0%1.0
other2.0%4.0%5.0%3.0
indicated one or more88.0%91.0%94.0%87.0
did not indicate2.0%3.0%1.0%9.0
no answer7.0%5.0%3.0%3.0
none2.0%1.0%2.0%1.0
Units Built
1-45-4950+
base: BUILDER builders169.0246.071.0
Carrier36.0%43.0%48.0%
Trane29.0%40.0%34.0%
Lennox25.0%24.0%24.0%
Rheem22.0%23.0%23.0%
American Standard18.0%19.0%17.0%
Bryant16.0%18.0%24.0%
York16.0%15.0%17.0%
Ruud14.0%13.0%6.0%
Goodman (Janitrol, GMC)9.0%9.0%6.0%
Tempstar7.0%8.0%1.0%
Heil4.0%7.0%4.0%
Coleman5.0%4.0%0.0%
Comfortmaker3.0%4.0%8.0%
Slant/Finn5.0%2.0%3.0%
Day & Night4.0%1.0%3.0%
Panasonic2.0%2.0%0.0%
Lasko0.0%2.0%4.0%
other4.0%3.0%6.0%
indicated one or more93.0%89.0%87.0%
did not indicate4.0%6.0%6.0%
no answer2.0%4.0%4.0%
none1.0%1.0%3.0%
Purpose

The findings cited in this report are based on a survey sponsored by Hanley-Wood, LLC, on behalf of their publication, BUILDER.

The purpose of this research project was to provide the editors and advertisers with a profile of the brands used by builders in the BUILDER audience. Specific areas of inquiry included:

  • The number and average sale price of residential units built by respondents' firms in 2004.
  • Respondents' familiarity with, use of, and opinions about brands in 69 product categories.
  • The one brand within each category respondents feel is best at communicating with them.
Method

The survey sample of 6,250 was selected in systematic fashion by Palm Coast Data, Inc., and Readex from BUILDER's domestic, qualified "builder" circulation of approximately 125,000 recipients at the time of sample selection.

Five versions of an 8-page questionnaire were designed jointly by BUILDER and Readex. Each version contained two questions common to all versions, with the remaining brand-specific questions unique to each.

Data was collected via mail survey from October 18 to December 11, 2000. To ensure the value of this brand use data to manufacturers, the findings cited in this report are based on the 2,247 respondents who indicated their firms built residential units in 2000 (36% of the survey sample).

The margin of error for percentages based on all 2,247 usable responses is ±2.0% at the 95% confidence level. The margin of error for percentages based on smaller sample sizes—census regions, for example— will be larger.