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HVAC

Brand Use Study for HVAC

Survey Years:
Quality Rating
Awareness & Use
About the Study
HVAC-2004-Quality Rating

Quality Rating

How do you rate the QUALITY of each brand you are familiar with?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders
Trane4.34.14.24.44.4*
Carrier4.24.34.34.14.3
Lennox4.24.2*4.24.14.2*
American Standard3.93.9*4.0*3.93.9*
Bryant3.93.8*4.03.94.1*
Rheem3.93.7*3.94.03.9*
York3.93.8*4.0*3.84.2*
Aprilaire3.83.6*4.13.0*
Ruud3.83.6*4.0*3.83.3*
Amana3.73.6*4.0*3.7*3.4*
Heil3.53.5*3.8*3.2*3.7*
Coleman3.43.4*3.6*3.2*3.6*
Day & Night3.43.0*3.6*2.6*4.0*
Tempstar3.42.8*3.9*3.4*3.3*
Goodman3.33.7*2.8*3.43.2*
Janitrol3.33.8*3.4*3.22.7*
Comfortmaker3.13.4*3.4*3.0*2.0*
GMC3.1*3.0*3.5*3.1*1.0*
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders
Trane4.1*4.24.44.3
Carrier4.0*4.14.34.2
Lennox4.2*4.24.34.0
American Standard5.0*3.8*3.9*4.0
Bryant4.0*3.6*4.14.0
Rheem4.1*4.04.03.8
York4.0*3.8*4.13.7
Aprilaire3.0*3.6*3.7*4.0
Ruud4.0*3.8*3.83.5
Amana4.0*3.5*4.0*3.8
Heil3.5*3.7*3.5*3.5
Coleman3.0*3.3*3.4*3.5
Day & Night3.5*3.0*3.4*3.5
Tempstar3.5*3.6*3.5*3.1
Goodman3.5*3.1*3.7*3.0
Janitrol2.5*3.4*3.3*3.1
Comfortmaker2.7*3.3*3.3
GMC5.0*2.6*3.3*3.0
Units Built
1-45-4950+
base: BUILDER builders
Trane4.34.34.3*
Carrier4.24.34.2
Lennox4.14.14.5*
American Standard3.93.94.1*
Bryant4.03.94.0*
Rheem3.74.04.0*
York3.74.04.0*
Aprilaire3.6*3.93.6*
Ruud3.83.73.8*
Amana3.6*3.83.6*
Heil3.8*3.34.0*
Coleman3.4*3.43.3*
Day & Night3.8*3.2*3.3*
Tempstar3.4*3.4*3.3*
Goodman3.1*3.4*3.4*
Janitrol3.2*3.33.1*
Comfortmaker3.2*3.2*3.0*
GMC3.0*3.1*3.3*
HVAC-2004-Brand Familiarity
Select Detail Statistics:

Brand Familiarity

Which brands have you HEARD OF?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders436.076.0113.0171.076.0
Carrier79.0%75.0%76.0%82.0%78.0%
Trane75.0%74.0%73.0%81.0%64.0%
Lennox74.0%64.0%82.0%74.0%71.0%
Rheem69.0%63.0%71.0%76.0%57.0%
Bryant60.0%50.0%73.0%64.0%41.0%
York57.0%59.0%50.0%67.0%45.0%
Ruud52.0%38.0%58.0%62.0%34.0%
Amana47.0%39.0%43.0%54.0%43.0%
American Standard47.0%42.0%50.0%49.0%39.0%
Coleman36.0%30.0%33.0%37.0%41.0%
Heil33.0%32.0%45.0%31.0%20.0%
Janitrol31.0%16.0%38.0%43.0%9.0%
Aprilaire28.0%26.0%52.0%18.0%13.0%
Tempstar25.0%11.0%30.0%29.0%21.0%
Comfortmaker23.0%21.0%28.0%27.0%9.0%
Goodman21.0%17.0%16.0%30.0%11.0%
Day & Night16.0%9.0%8.0%15.0%37.0%
GMC11.0%11.0%9.0%13.0%9.0%
other2.0%0.0%1.0%5.0%1.0%
indicated at least one94.0%93.0%92.0%96.0%93.0%
no answer6.0%7.0%8.0%4.0%7.0%
none0.0%0.0%0.0%0.0%0.0%
multiple answers
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders20.0103.0159.0149.0
Carrier80.0%75.0%82.0%79.0
Trane70.0%75.0%79.0%70.0
Lennox65.0%71.0%80.0%71.0
Rheem55.0%77.0%69.0%66.0
Bryant60.0%58.0%65.0%54.0
York35.0%54.0%60.0%59.0
Ruud60.0%60.0%52.0%46.0
Amana35.0%53.0%45.0%46.0
American Standard45.0%50.0%47.0%45.0
Coleman25.0%37.0%41.0%30.0
Heil20.0%31.0%36.0%32.0
Janitrol30.0%34.0%33.0%28.0
Aprilaire15.0%21.0%32.0%30.0
Tempstar25.0%28.0%26.0%21.0
Comfortmaker15.0%20.0%26.0%25.0
Goodman20.0%27.0%20.0%17.0
Day & Night25.0%12.0%16.0%18.0
GMC10.0%13.0%11.0%10.0
other10.0%1.0%2.0%3.0
indicated at least one95.0%90.0%96.0%94.0
no answer5.0%10.0%4.0%6.0
none0.0%0.0%0.0%0.0
multiple answers
Units Built
1-45-4950+
base: BUILDER builders159.0206.070.0
Carrier79.0%79.0%77.0%
Trane79.0%74.0%67.0%
Lennox77.0%73.0%70.0%
Rheem72.0%68.0%64.0%
Bryant63.0%59.0%54.0%
York64.0%53.0%54.0%
Ruud58.0%49.0%47.0%
Amana47.0%46.0%49.0%
American Standard50.0%45.0%44.0%
Coleman35.0%38.0%30.0%
Heil35.0%34.0%21.0%
Janitrol30.0%32.0%33.0%
Aprilaire25.0%29.0%29.0%
Tempstar25.0%26.0%20.0%
Comfortmaker22.0%25.0%23.0%
Goodman16.0%23.0%24.0%
Day & Night17.0%17.0%13.0%
GMC8.0%13.0%13.0%
other3.0%2.0%1.0%
indicated at least one96.0%93.0%93.0%
no answer4.0%7.0%7.0%
none0.0%0.0%0.0%
multiple answers

Brand Innovation

Which ONE brand is leading this category in the area of INNOVATION?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders436.076.0113.0171.076.0
Trane10.0%9.0%6.0%15.0%7.0%
Carrier8.0%11.0%12.0%5.0%4.0%
Lennox7.0%7.0%9.0%6.0%7.0%
Rheem3.0%3.0%1.0%5.0%5.0%
Bryant2.0%0.0%2.0%2.0%4.0%
Ruud2.0%1.0%3.0%2.0%0.0%
Amana1.0%0.0%3.0%1.0%0.0%
American Standard1.0%1.0%0.0%1.0%1.0%
Goodman0.0%0.0%0.0%1.0%1.0%
other4.0%4.0%6.0%3.0%5.0%
indicated at least one61.0%73.0%74.0%56.0%47.0%
no answer33.0%24.0%25.0%35.0%43.0%
none6.0%2.0%1.0%8.0%10.0%
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders20.0103.0159.0149.0
Trane10.0%13.0%8.0%11.0
Carrier0.0%6.0%8.0%11.0
Lennox5.0%3.0%9.0%7.0
Rheem10.0%4.0%3.0%3.0
Bryant0.0%1.0%3.0%2.0
Ruud5.0%3.0%1.0%1.0
Amana0.0%2.0%2.0%0.0
American Standard0.0%1.0%0.0%2.0
Goodman0.0%0.0%1.0%1.0
other0.0%5.0%6.0%3.0
indicated at least one50.0%58.0%61.0%66.0
no answer47.0%39.0%34.0%25.0
none3.0%3.0%6.0%9.0
Units Built
1-45-4950+
base: BUILDER builders159.0206.070.0
Trane14.0%9.0%4.0%
Carrier6.0%8.0%10.0%
Lennox9.0%4.0%11.0%
Rheem3.0%4.0%1.0%
Bryant3.0%1.0%1.0%
Ruud3.0%0.0%3.0%
Amana1.0%1.0%1.0%
American Standard3.0%0.0%0.0%
Goodman1.0%0.0%0.0%
other4.0%6.0%0.0%
indicated at least one57.0%65.0%58.0%
no answer36.0%32.0%30.0%
none7.0%3.0%13.0%

Brands Used the Most

Which brand(s) does your firm USE THE MOST?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders436.076.0113.0171.076.0
Trane17.0%17.0%6.0%24.0%14.0%
Carrier15.0%16.0%16.0%13.0%18.0%
Lennox12.0%9.0%17.0%11.0%13.0%
Rheem9.0%8.0%6.0%12.0%9.0%
Bryant7.0%0.0%13.0%5.0%11.0%
American Standard5.0%4.0%4.0%8.0%1.0%
Ruud5.0%3.0%4.0%8.0%3.0%
York5.0%8.0%1.0%6.0%5.0%
Amana3.0%3.0%3.0%4.0%3.0%
Aprilaire3.0%3.0%12.0%0.0%0.0%
Goodman3.0%4.0%0.0%6.0%1.0%
Janitrol3.0%0.0%4.0%5.0%0.0%
Comfortmaker2.0%3.0%4.0%2.0%0.0%
Tempstar2.0%1.0%3.0%3.0%1.0%
Heil1.0%0.0%4.0%0.0%0.0%
Coleman0.0%0.0%0.0%1.0%0.0%
Day & Night0.0%0.0%0.0%0.0%1.0%
GMC0.0%0.0%0.0%1.0%0.0%
other1.0%0.0%1.0%1.0%0.0%
indicated at least one68.0%59.0%74.0%74.0%55.0%
did not indicate25.0%33.0%18.0%21.0%36.0%
no answer5.0%4.0%8.0%4.0%5.0%
none2.0%4.0%0.0%1.0%4.0%
multiple answers
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders20.0103.0159.0149.0
Trane25.0%17.0%13.0%20.0
Carrier20.0%10.0%16.0%18.0
Lennox5.0%11.0%16.0%11.0
Rheem20.0%9.0%7.0%11.0
Bryant5.0%4.0%11.0%7.0
American Standard5.0%7.0%4.0%5.0
Ruud20.0%5.0%4.0%5.0
York5.0%3.0%7.0%5.0
Amana0.0%4.0%3.0%3.0
Aprilaire0.0%2.0%6.0%3.0
Goodman0.0%4.0%4.0%2.0
Janitrol0.0%5.0%3.0%1.0
Comfortmaker0.0%2.0%3.0%1.0
Tempstar0.0%3.0%4.0%1.0
Heil0.0%3.0%0.0%1.0
Coleman0.0%0.0%1.0%0.0
Day & Night0.0%0.0%1.0%0.0
GMC0.0%1.0%1.0%0.0
other0.0%1.0%1.0%1.0
indicated at least one70.0%64.0%72.0%68.0
did not indicate25.0%26.0%23.0%25.0
no answer5.0%8.0%4.0%5.0
none0.0%2.0%1.0%2.0
multiple answers
Units Built
1-45-4950+
base: BUILDER builders159.0206.070.0
Trane21.0%15.0%11.0%
Carrier12.0%17.0%19.0%
Lennox13.0%12.0%14.0%
Rheem9.0%11.0%6.0%
Bryant6.0%8.0%9.0%
American Standard5.0%5.0%6.0%
Ruud4.0%5.0%7.0%
York3.0%5.0%9.0%
Amana1.0%3.0%6.0%
Aprilaire1.0%5.0%4.0%
Goodman2.0%3.0%6.0%
Janitrol1.0%4.0%4.0%
Comfortmaker3.0%2.0%1.0%
Tempstar2.0%2.0%3.0%
Heil1.0%1.0%0.0%
Coleman0.0%0.0%3.0%
Day & Night1.0%0.0%0.0%
GMC0.0%0.0%1.0%
other1.0%1.0%0.0%
indicated at least one66.0%70.0%69.0%
did not indicate28.0%22.0%24.0%
no answer3.0%6.0%7.0%
none3.0%1.0%0.0%
multiple answers

Brands Used in Past 2 Years

Which brands has your firm USED IN THE PAST 2 YEARS in the homes you've built (including brands you subcontracted with others to install)?

Census Region
TotalNortheastMidwestSouthWest
base: BUILDER builders436.076.0113.0171.076.0
Carrier37.0%34.0%40.0%34.0%43.0%
Trane32.0%33.0%19.0%43.0%25.0%
Lennox29.0%22.0%40.0%25.0%28.0%
Rheem23.0%21.0%20.0%27.0%18.0%
Bryant18.0%5.0%30.0%19.0%13.0%
American Standard13.0%12.0%16.0%15.0%7.0%
Ruud13.0%8.0%12.0%17.0%8.0%
York12.0%20.0%6.0%15.0%9.0%
Aprilaire11.0%12.0%29.0%2.0%3.0%
Janitrol8.0%1.0%10.0%12.0%1.0%
Amana7.0%5.0%8.0%7.0%7.0%
Goodman7.0%5.0%4.0%12.0%1.0%
Heil5.0%3.0%10.0%2.0%4.0%
Tempstar5.0%3.0%6.0%6.0%3.0%
Comfortmaker4.0%3.0%5.0%4.0%3.0%
Coleman2.0%1.0%4.0%2.0%1.0%
Day & Night1.0%0.0%0.0%0.0%7.0%
GMC1.0%0.0%2.0%2.0%0.0%
other1.0%0.0%1.0%2.0%0.0%
indicated at least one85.0%82.0%86.0%89.0%79.0%
did not indicate8.0%12.0%6.0%6.0%12.0%
no answer6.0%7.0%8.0%4.0%7.0%
none1.0%0.0%0.0%1.0%3.0%
multiple answers
Average Sale Price
Under $125K$125K-$199K$200K-$349K$350K+
base: BUILDER builders20.0103.0159.0149.0
Carrier35.0%26.0%42.0%40.0
Trane50.0%28.0%32.0%32.0
Lennox25.0%23.0%35.0%27.0
Rheem25.0%29.0%20.0%21.0
Bryant10.0%16.0%23.0%16.0
American Standard10.0%18.0%9.0%14.0
Ruud25.0%13.0%13.0%11.0
York5.0%10.0%14.0%13.0
Aprilaire0.0%5.0%15.0%13.0
Janitrol10.0%10.0%8.0%5.0
Amana5.0%7.0%7.0%7.0
Goodman5.0%12.0%6.0%4.0
Heil0.0%4.0%6.0%4.0
Tempstar5.0%8.0%4.0%5.0
Comfortmaker0.0%4.0%5.0%3.0
Coleman0.0%3.0%4.0%1.0
Day & Night0.0%0.0%2.0%1.0
GMC5.0%1.0%1.0%1.0
other5.0%1.0%1.0%1.0
indicated at least one85.0%81.0%89.0%86.0
did not indicate10.0%10.0%6.0%7.0
no answer5.0%10.0%4.0%6.0
none0.0%0.0%1.0%1.0
multiple answers
Units Built
1-45-4950+
base: BUILDER builders159.0206.070.0
Carrier33.0%39.0%41.0%
Trane35.0%31.0%29.0%
Lennox26.0%29.0%34.0%
Rheem18.0%28.0%20.0%
Bryant16.0%19.0%20.0%
American Standard13.0%14.0%11.0%
Ruud11.0%14.0%13.0%
York9.0%11.0%26.0%
Aprilaire9.0%12.0%13.0%
Janitrol4.0%10.0%9.0%
Amana3.0%10.0%7.0%
Goodman6.0%8.0%6.0%
Heil6.0%4.0%3.0%
Tempstar6.0%5.0%3.0%
Comfortmaker3.0%4.0%4.0%
Coleman1.0%3.0%4.0%
Day & Night1.0%1.0%1.0%
GMC1.0%2.0%1.0%
other1.0%1.0%0.0%
indicated at least one88.0%85.0%81.0%
did not indicate7.0%7.0%11.0%
no answer4.0%7.0%7.0%
none1.0%1.0%0.0%
multiple answers
Purpose

The findings cited in this report are based on a survey sponsored by Hanley-Wood, LLC, on behalf of their publication, BUILDER.

The purpose of this research project was to provide the editors and advertisers with a profile of the brands used by builders in the BUILDER audience. Specific areas of inquiry included:

  • The number and average sale price of residential units built by respondents' firms in 2004.
  • Respondents' familiarity with, use of, and opinions about brands in 69 product categories.
  • The one brand within each category respondents feel is best at communicating with them.
Method

The survey sample of 6,250 was selected in systematic fashion by Palm Coast Data, Inc., and Readex from BUILDER's domestic, qualified "builder" circulation of approximately 125,000 recipients at the time of sample selection.

Five versions of an 8-page questionnaire were designed jointly by BUILDER and Readex. Each version contained two questions common to all versions, with the remaining brand-specific questions unique to each.

Data was collected via mail survey from October 18 to December 11, 2000. To ensure the value of this brand use data to manufacturers, the findings cited in this report are based on the 2,247 respondents who indicated their firms built residential units in 2000 (36% of the survey sample).

The margin of error for percentages based on all 2,247 usable responses is ±2.0% at the 95% confidence level. The margin of error for percentages based on smaller sample sizes—census regions, for example— will be larger.

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